Frequently Asked Questions
Everything you need to know about your Grüns experience.
What is the standard shipping timeframe?
We process orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international deliveries.
How do I initiate a return or exchange?
We offer a 30-day return policy. You can start your return or exchange through our online portal using your order number and email address. Items must be unworn and in original packaging.
Are your materials sustainably sourced?
Yes, at Grüns we prioritize eco-friendly fashion. We use organic cotton, recycled polyester, and non-toxic dyes to minimize our environmental footprint.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.